Kingdom Healthcare Services respects the privacy of its users and has developed this Privacy Policy to demonstrate our commitment to protecting your privacy. This Privacy Policy is intended to describe what information we collect, how that information might be used, with whom that information may be shared, and your choices about such uses and disclosures. This Privacy Policy applies only to Kingdom Healthcare Services (kingdomhealthcaresvcs.com). Kingdom Healthcare Services affiliates may have separate websites, subdomains, and applications through other web, mobile, cloud, or SaaS platforms that are not subject to this Privacy Policy. We encourage you to read and understand their privacy practices.
The Information We Collect
When you use our Kingdom Healthcare Services website, we may collect information by various methods, including information actively provided by our lead providers, and customers, and information arising from customer surveys and feedback. The types of personal information we collect include name, initials, contact information, including telephone or email if you provided it, identification information, credit information, and other data types as appropriate. Credit card information is used for billing purposes only. We may also collect non-personally identifiable information, such as user behavioral information, which may include browser type and device/user activity (e.g., login/logout activity, number of visits, click stream, navigation, errors, crash rate, IP address, time spent on the website). The information we collect through certain services, including but not limited to Google Analytics, helps us monitor our website, analyze data, and improve content. Kingdom Healthcare Services has established appropriate physical, electronic, and administrative safeguards to protect the information we collect from our users.
We may record calls and/or chats to or from our team members for purposes of accuracy, performance reviews, training, and general quality assurance with your consent.
How We Use This Information
Kingdom Healthcare Services does not sell your information to third parties but may use third parties to analyze the data we have collected, direct marketing campaigns, and tailor content. We may use the information we collect for marketing purposes. You may opt out of direct marketing by contacting our Compliance Officer:
Kingdom Healthcare Services, LLC
4095 Atlanta Highway, Hiram, GA 30141
This information is used to aid in the provision of our various products and services, including customer service, accounting, billing, collections, and the marketing of other products and services. Kingdom Healthcare Services may use aggregate or anonymous information for various uses for itself and authorized third parties.
Who We Share This Information With
Kingdom Healthcare Services does not share personal information with any third parties except as disclosed in this policy. Kingdom Healthcare Services may provide personal information to Kingdom Healthcare Services subcontractors and professional advisers (which shall be bound by privacy obligations) to assist Kingdom Healthcare Services in uses disclosed herein, and in certain limited legal purposes are also bound by HIPAA/HITECH Privacy requirements.
Personal information is stored in a combination of paper and electronic files. They are protected by security measures appropriate to the nature of the information.
Accessing Information
Individuals may review their personal information contained in Kingdom Healthcare Services files by contacting the Kingdom Healthcare Services Compliance Officer. If an individual believes that any of their personal information is inaccurate, we will make appropriate corrections. Information is retained as reasonably useful for business purposes or as necessary to comply with our legal obligations, resolve disputes, or enforce agreements.
Cookies
Kingdom Healthcare Services may use “cookies” for the convenience of our users. Cookies automatically authenticate the user by identifying your device or user account. You can control the use of cookies by adjusting your browser preferences at any time. A user can access the Kingdom Healthcare Services website with the cookie feature turned off. However, in doing so, they may find themselves authenticating their username and password information on multiple occasions. Kingdom Healthcare Services also uses cookies to track a user’s visits and uses that information to improve the user’s experience.
Links
The Kingdom Healthcare Services website may contain links to information about other websites. When you click on one of these links, you are moving to another website, and the Kingdom Healthcare Services Privacy Policy is no longer in effect. We encourage you to read the privacy statements of these linked sites. Kingdom Healthcare Services is not liable for any third-party website that you may access through the Kingdom Healthcare Services website.
Telephone Numbers and Calls
By providing your telephone number to Kingdom Healthcare Services on the online contact form, you acknowledge and agree that you may receive a telephone call from Kingdom Healthcare Services, at the number you provided on the online form, to receive information regarding the services offered at Kingdom Healthcare Services. Calls may be recorded for quality purposes with your consent. Such telephone calls may be placed by an automatic telephone dialing system and/or may contain pre-recorded messages. By providing your mobile number to Kingdom Healthcare Services, you further acknowledge and agree that you may receive text messages (SMS) from Kingdom Healthcare Services at the number you provided to Kingdom Healthcare Services. Protected Health Information will not be requested by Kingdom Healthcare Services through text messages. If you choose to respond with Protected Health Information, you agree to release Kingdom Healthcare Services from any liability related to such disclosure. Be advised that any telephone calls and/or text messages are strictly informational and/or transactional. Kingdom Healthcare Services, therefore, does not accept liability for any errors or omissions in the contents of email messages or any responding emails that contain confidential patient information, which arise as a result of email transmission. This statement is required by the Electronic Communications Privacy Act, 18 U.S.C. Sections 2510-2521.
General
This website is not intended for children under the age of 13 years. Kingdom Healthcare Services may periodically amend this Privacy Policy. We recommend that you check the current version that will be posted if amended. By continuing to use the website once changes are made to the Privacy Policy, you accept the revisions. If you are visiting this website from outside of the United States, your information may not have the same level of protection in your country. Notwithstanding the general terms of this policy, the collection, use, and disclosure of personal information may be made outside of the terms herein to the extent provided for in any applicable privacy or other relevant legislation in effect from time to time.
More Information or to Report a Problem
If you have any questions about your rights, our duties, or our practices and procedures regarding Protected Health Information, please call Kingdom Healthcare Services’ Compliance Officer at the number below. You may also obtain a copy of this notice on our website at www.kingdomhealthcaresvcs.com. If you believe your privacy rights have been or are being violated, you may complain to Kingdom Healthcare Services and to the Secretary of the Department of Health and Human Services. Complaints to the Secretary must be filed in writing on paper or electronically and must be made within 180 days of when you became aware of or should have been aware of the incidents giving rise to your complaint. At Kingdom Healthcare Services, you may contact our Compliance Officer by calling 404-488-9521. By law, you cannot be penalized for filing a complaint.
